FAQs

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER AFTER I HAVE PLACED IT?

We offer FAST FREE shipping worldwide + tracking information on all orders. The average time for international shipping can be approximately 7-10 business days. Your tracking number will be sent to you after your order has been processed. 

Tracking numbers will be available within 3-5 days. 

We want you to be happy with your purchase, we take good care in packaging and shipping our products - it will arrive carefully packaged, no matter where you are located in the world. 

If there are any additional issues with your tracking after 10 days please email us at support@pawtyhut.com

WHAT'S THE SHIPPING DELAY?

COVID-19: We need to take precaution to pack your orders & the shipping companies are also slower. Please be patient during this special situation.

DO YOU HAVE A STORE LOCALLY IN MY COUNTRY?

No, currently we are only an online business. We hope we have better prices and products than your local store! Our main priority is to provide you with an equal or better shopping experience than your local store as well. If you have suggestions please contact us. We love feedback!

DO YOU CHARGE CANCELLATION FEES?

Any order can be cancelled with a full-refund if we are contacted within 24 hrs and prior to shipping. If for any reason an order needs to be cancelled after 24 hours or has been shipped, we will provide a refund within 10 business days if for a valid reason and the item is returned.

WHERE DO YOUR ITEMS COME FROM?

Our items come from several regions of the world. We have warehouse locations in the U.S, Asia and Australia. Items may be shipped from different location.

WHAT COUNTRIES DO YOU SHIP TO?

Currently, we ship worldwide. If there is an issue with shipping to your country we will let you know immediately and find a solution.